Summary

INITIAL CLIENT

Ikea

TOOLS

Figma

Miro

Pencil and notebook

MY ROLE

Working as a Senior Product Designer, I was tasked with designing an app that was initially meant to help IKEA customers track their deliveries, but went on to be used by many more merchants leading to thousands of positive customer reviews of the service. The engagement included strategic planning, research, wireframing, all the way to handing off high-fidelity prototypes.

PROJECT SUMMARY

Galileo is a responsive web app that gives users visibility of the location of their orders on the day of delivery. While smaller parcels can sometimes be left at the door, real-time tracking comes in handy when the user is expecting expensive and/or large orders so they can be ready to receive them at home.

Problem

Despite e-Commerce orders at an all-time high and a larger volume of expensive orders being shipped directly to customers, users still do not have clarity on when their orders are arriving. This leads to stolen or missed deliveries which are pain points for both merchants and their customers.

Solution

E-commerce customers need to be given the ability to track their orders should they choose to be present at the time of arrival. Doing so will make it less likely for them to miss the delivery or for their orders to be damaged or stolen. Such a solution is a win-win for both the merchant and their customers at multiple levels.

 Want to learn more? Email me at hello@faisalislam.co